Terms of service

Welcome to Fleasolve.com (the "Site"), operated by Fleasolve Ltd ("Fleasolve," "we," "us," or "our"), a company registered in the United Kingdom.

These Terms of Service ("Terms") govern your access to and use of the Site and any services, products, or content provided by Fleasolve (collectively, the "Services").

By accessing or using our Services, you agree to these Terms. If you do not agree, you must not use the Site.


1. Eligibility

You must be at least 18 years old to use this Site or to make purchases. By using our Services, you confirm that you meet this requirement.


2. Account Registration

To access certain features, you may need to create an account. You agree to:

  • Provide accurate and up-to-date information
  • Keep your login details secure
  • Notify us immediately of any unauthorised access
  • Accept responsibility for all activity under your account

We reserve the right to suspend or terminate accounts at our discretion.


3. Description of Services

Fleasolve provides information, products, and resources related to flea and tick treatment, prevention, and pet care.

All content is provided for general informational purposes only and does not constitute veterinary advice. You should always consult a qualified veterinary professional before administering treatment to your pet.


4. Orders, Pricing and Payment

  • All prices are listed in GBP (£) and include VAT where applicable
  • Payments are processed securely through third-party providers
  • You agree to provide accurate billing and delivery details
  • We reserve the right to refuse or cancel orders at any time

We aim to ensure pricing is accurate, but errors may occur. If a pricing error is identified, we will contact you before processing your order.


5. Delivery and Returns

Delivery times are estimates and may vary.

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, unless the product is:

  • Opened or used
  • Perishable or hygiene-sensitive

Refunds will be processed in line with our Returns Policy.


6. Subscriptions (If Applicable)

  • Payments are taken automatically at agreed intervals
  • You can cancel at any time before your next billing date
  • No partial refunds are provided for unused periods


7. User Content

If you submit reviews, comments, or other content ("User Content"), you grant Fleasolve a non-exclusive, royalty-free licence to use, reproduce, and display that content for business purposes.

You confirm that:

  • You own or have permission to share the content
  • It does not violate any laws or third-party rights


8. Prohibited Use

  • Use the Site for unlawful purposes
  • Upload malicious software or harmful code
  • Attempt to gain unauthorised access to systems
  • Copy or scrape content without permission
  • Misrepresent your identity


9. Intellectual Property

All content on this Site, including text, branding, graphics, and design, is owned by or licensed to Fleasolve Ltd and is protected under UK intellectual property laws.

You may not reproduce, distribute, or exploit any content without written permission.


10. Third-Party Links

Our Site may include links to third-party websites. We are not responsible for their content, policies, or practices.


11. Disclaimer

The Services are provided "as is" and "as available".

We do not guarantee that:

  • The Site will always be available or error-free
  • Information will always be accurate or up to date
  • Products will be suitable for your pet without professional advice


12. Limitation of Liability

To the fullest extent permitted by UK law, Fleasolve Ltd shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits, data, or business
  • Any issues arising from misuse of products

Our total liability shall not exceed the amount paid by you for products in the previous 12 months.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.


13. Indemnity

You agree to indemnify and hold Fleasolve harmless from any claims, damages, or losses arising from:

  • Your use of the Site
  • Your breach of these Terms
  • Your violation of any applicable law


14. Termination

We may suspend or terminate your access to the Services at any time if you breach these Terms.


15. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.


16. Changes to These Terms

We may update these Terms from time to time. Continued use of the Site indicates acceptance of the latest version.


17. Contact Information

If you have any questions about these Terms, please contact us:

Email: hello@fleasolve.com
Registered Address: Building 500, Discovery Park, Ramsgate Road, Sandwich, Kent, CT13 9ND, UK.