Who we are

FleaSolve® is a trading name of Naqua Ltd, a company registered in England and Wales with company number 10289002.

Personal Information we collect

When you shop with us on Shopify, we may collect:

  • Identity/Contact Details: name, email, phone number, billing and shipping addresses
  • Account and Order Data: usernames, encrypted passwords, order history
  • Technical Data: IP address, browser type, device information, and browsing behaviour on our store
  • Marketing and Communications Data: your preferences for receiving marketing from us

We do not collect special categories of personal data (e.g. race, religion, health information).

How your Personal Information is collected

  • Directly from you: when you create an account, place an order, or contact us
  • Automatically: via Shopify’s platform and analytics tools when you browse our store
  • Third parties: such as Google Analytics

What we use the Personal Information for

  • To process and fulfil orders (necessary for our contract with you)
  • To improve our store and services through analytics (legitimate interest)
  • To maintain website security (legitimate interest)
  • To send marketing communications (with your consent, which you can withdraw at any time)

How we keep your Personal Information safe

We use Shopify’s secure platform and additional safeguards to protect your information from loss, misuse, or alteration.

Third Parties your Personal Information is shared with

  • Shopify: as our ecommerce platform provider
  • Delivery partners: to fulfil orders
  • Analytics providers: such as Google

We do not sell your personal information to third parties.

Access to Your Personal Information

You may request to view, amend, or delete the personal information we hold. Please contact us via our contact page.

Keeping your Information

We retain your information as long as you have an account or as needed to provide services. We may also retain some information to comply with legal obligations, resolve disputes, or enforce agreements.

Changes to this Privacy Policy

If this policy changes, we will update it on this page