Privacy Policy

1.1     Who we Are

FleaSolve is a trading name of Naqua Ltd, a company registered in England and Wales with company number of 10289002.

1.2     Personal Information we collect

You may visit our site anonymously.

We may collect the following types of personal information from you:

• Identity/Contact Details: information that allows us to contact you directly such as your name, email address, telephone number and addresses.
• Account and Order Data: information that allows you to register for an account and place orders, such as usernames, encrypted passwords and order details.
• Technical Data: when you use our site we collect information about the pages you look at and how you use them and your computer’s IP address may tell us an approximate location when you connect to our site.
• Marketing and Communications Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We do not collect any Special Categories of Personal Data about you such as details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, or health information.

1.3     How your Personal Information is collected

We use different methods to collect data from and about you including:

• Directly from you: you may give us your Identity/Contact Details and Marketing and Communications Data by corresponding with us by post, phone, email or otherwise.
• Third parties or publicly available sources: we will receive Technical Data about you from third-party analytics providers such as Google.

1.4     What we use the Personal Information for

We use the Personal Data for the following purposes:

• To answer queries and fulfil orders. This is a necessary part of running an online store.
• Data analytics using technical data. This is based on a legitimate interest in improving the products and services we provide.
• Website maintenance and security using the technical data. This is necessary for our legitimate interests of providing a secure website for business.
• Marketing using personal contact data. We will ask for your consent to process your data for this purpose, you may revoke your consent at any point.  If you revoke your consent we will keep a record of this so that we know not to issue direct marketing to you.

1.5     How we keep your Personal Information safe

We have implemented security precautions to protect your information’s loss, misuse or alteration. When you give us personal information, we make it our priority to ensure that it’s treated securely.

1.6     Third Parties that your Personal Information is shared with

We do not sell any Personal Information to third parties.

For fulfilment of orders, we may share contact and address details with our delivery partners. This is necessary for the legitimate interest of providing the products.

1.7     Access to Your Personal Information

You are entitled to view, amend, or delete the personal information that we hold. To do so, please contact us via our contact page

1.8     Keeping your Information

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you.

1.9     Changes to this privacy policy

If this privacy policy changes, we will place an updated version on this page.